About the Project

The Tuchware Support Website was developed to provide an all-in-one support platform for customers to access product guides, FAQs, manuals, and video tutorials.
The goal was to simplify post-sales support and enhance user experience with a self-service portal.

My Responsibilities

• Planned and structured the entire support website architecture.

• Designed responsive web pages using WordPress + Elementor.

• Created dedicated FAQ sections for each product category.

• Uploaded and organized product manuals, how-to guides, and tutorial videos.

• Integrated contact forms for issue reporting and service requests.

• Implemented SEO optimization and Google Analytics tracking.

• Ensured a consistent UI/UX design aligned with Tuchware’s brand identity.

• Fixed technical and content-related bugs across product pages.

Key Features

• Centralized product support hub for customers.

• Product-wise FAQ and troubleshooting videos.

• Downloadable user manuals and installation guides.

• Clean, mobile-friendly, and fast-loading design.

• Direct support form integration for customer tickets.

Results & Impact

• Reduced customer query load by 30% through self-service resources.

• Improved customer satisfaction and engagement with clear content and tutorials.

• Enhanced brand credibility and online visibility through structured support content.

Skills Demonstrated

• WordPress Website Development

• UI/UX Design & Elementor Customization

• SEO Optimization & Analytics Setup

• Content Strategy & Knowledge Base Design

• Problem Solving & Bug Fixing